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Shipping & Returns


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A. A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER MUST ACCOMPANY RETURNS. Please contact Centrix Tech Solutions to obtain an RMA number, which must be placed on the outside and inside of your returned product package, for adequate identification. PRODUCT RETURNED WITHOUT A VALID RMA # WILL NOT BE ACCEPTED BY OUR SHIPPING DEPARTMENT.

B. Goods must be returned in the original packaging. If you do not have the original packaging, call your sales representative for instructions. The warranty will be voided on goods shipped in inadequate packaging.

C. RMA# Duration. The customer's RMA# is valid for 20 calendar days from the date issued. If goods are not received within 20 days, the Return Merchandise Authorization number will be cancelled. Any goods shipped as advance replacement will be billed at the same rate as the original purchase, plus freight charges.

D. Restrictions. Product returns must be: 1) In original condition, as shipped from Centrix Tech Solutions, with no excessive wear and tear; 2) have a valid RMA#; 3) serial numbers must match original invoice; 4) received by Centrix Tech Solutions prior to the RMA expiration date of 20 calendar days from the date issued.

E. Warranty Procedure. Centrix Tech Solutions will, at the company's option, repair or replace the product in a timely manner.

F. Refund Policy. Centrix Tech Solutions maintains a 5-day refund policy. Customer may return goods for a refund if Centrix Tech Solutions is notified within 5 days of receipt of the goods. Restocking fee, explained below, may apply. Manuals, special order items, surplus, clearance, and opened software may not be returned.

G. Restocking Fee. A 20% restocking fee plus shipping to and from Centrix Tech Solutions will be assessed in the event of the following circumstances: 1) In cases not involving an Centrix Tech Solutions error; 2) Centrix Tech Solutions is not given the opportunity to repair or replace goods in a timely manner; 3) Non-defective product is being returned.

H. Shipping Charges. In the event of a warranty repair or replacement, Centrix Tech Solutions will pay Ground shipping charges to customer, and the customer will pay for the return of the defective product. In the event of an error by Centrix Tech Solutions, a call tag will be issued by Centrix Tech Solutions for pickup of the goods.

I. Payment Policy. Customer's account must be current at the time of RMA # issuance. Customer is still responsible to make proper payment for goods being repaired or replaced under warranty. A warranty issue is not a valid reason for customer to withhold payment owed to Centrix Tech Solutions. In the case of past due account, warranty repair or replacement will be held until customer's account is brought up-to-date.

J. Special Orders and Surplus Items. Special order and surplus product cannot be returned for any reason.

K. Damaged Goods. Centrix Tech Solutions is not responsible for damages incurred in transit. It is the customer's responsibility to inspect shipment, and to note any obvious damage with the driver. In the event of damaged goods, the customer should immediately contact the freight carrier to place a damage claim.

L. Unless otherwise noted on customer's invoice, all refurbished products and repair services carry a 6-month warranty.

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